Refund Policy

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at info@horsecreekapiaries.com.

Return Policy

We’ll accept return requests for items that are unopened and unused. The product(s) must be in their original packaging, if applicable, and in the same condition it was received.

We do not accept returns for perishable items.

If you wish to return your item, we must receive your request within 30 days of the date you received your item. Please contact us at info@horsecreekapiaries.com for information on where to ship your item(s).

Refunds

Once we receive your returned item, we will review your request and inspect the item. We’ll send an email once your return and refund have been processed.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Opened items or products not eligible for return will only be shipped back to the customer at their expense.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email info@horsecreekapiaries.com within 7 days of receiving your product so that we can begin the process of getting a new item to you.